Meeting/Event Information

Chapter Meeting - August 2018 - CONVERSATIONAL INTELLIGENCE® ARE YOUR CONVERSATIONS HITTING THE MARK ?

August 09, 2018
5:45 PM to 8:00 PM
 Add to Calendar

The Platform
Level 3, 256 Adelaide Terrace
Perth, WA 6000
http://www.theplatform.space
 Directions

NOTE: This event is on a Thursday NOT Wednesday

Topic: CONVERSATIONAL INTELLIGENCE®
ARE YOUR CONVERSATIONS HITTING THE MARK ?

Conversations are the social glue that holds a culture together. Yet, research shows 9 out of 10 conversations miss the mark.
Have you ever been in a conversation where you weren’t sure how to connect fully with another person so that they gave you 100 percent of their attention?
Or maybe you’ve been trying to motivate someone to do something at work and they’ve been resisting it?
At home perhaps your partner or children aren’t listening to you and communication isn’t working?
Join Maree Wrack in this interactive and entertaining presentation as she helps you discover your best conversational self!
Learn how the latest developments in the neuroscience of conversations are transforming the way we engage and connect with others.

Boost your conversational awareness:

  • Discover how your emotional intelligence and neurochemistry distort how you engage and connect
  • Understand why people don’t listen and why it’s hard to get things done
  • Explore the 5 Conversational Blind Spots that prevent healthy relationships and impede optimal results
  • Build your best conversational self by developing trust, creating deeper connections, boosting energy and impacting the bottom line.
  •  

Biography: Maree Wrack CSP

Maree Wrack is a qualified practitioner with over 30 years of experience in Customer-Centric conversational development and delivery with established corporations and organisations. She works at the intersection of connecting Culture with Customer Experience (CX) & Employee Experience (EX).
A Certified Speaking Professional (CSP) with Professional Speakers Australia, Maree has undertaken further studies in Emotional Intelligence, Whole Brain Thinking® and the Neuroscience of Conversations. She is certified in integrating Conversational Intelligence® with leaders and managers to increase measurable productivity, lift emotional engagement, and reduce re-work and backtracking by getting it right the first time.

By applying the neuroscience of conversations to business challenges, I show leaders and teams how to build customer-centric cultures by elevating levels of emotional engagement, collaboration & innovation, and building customer value that positively impacts the bottom line.

As a recognised authority in Customer Experience & high performance conversations, I will show you how to activate EXCEPTIONAL! with your people by bringing the following to the table:

  • Over 30 years’ experience of working Australia wide with established corporations and organisations that share a high people focus including Telstra, Origin Energy, Bunnings and BT Financial Group
  • Built and integrated quality interaction models; with a Quality Customer Service System … showing people how to build relationships & results between hello and goodbye in any workplace situation
  • Provided consulting, training, coaching and mentoring for hundreds of private and public sector organisations at local, national and multi-national levels
  • LASER focused solutions to activate EXCEPTIONAL! with Leaders & Teams through high performance interactions and creating an Exceptional Customer Experience
  • Established my own consulting and coaching company in 1991; a Registered Training Organisation (RTO) delivering Nationally Recognised Qualifications in Customer Engagement
  • I’m a Certified Speaking Professional (CSP), a Master NLP Coach, certified in the use of Herrmann International Whole Brain Thinking (HBDI), Tilt 365 and SEI Emotional Intelligence
  • As an Australian EQ Network Leader for the Global Emotional Intelligence Network, I’ve established an EQ Community of Practice in Western Australia & hold regular community events
  • As a Certified Practitioner of Conversational Intelligence® C-IQ, and a member of the Global Leadership Team, I’m working with the Founder to evolve the next level of Conversational Intelligence® for Business
  • I have authored two books. My latest book HOT SECOND HALF is a recommended resource for eliminating age discrimination in the workplace and building age-positive cultures
  • I am a former National Board Member of Auscontact Association, and have performance coached teams to win national titles at Australian Call/Contact Centre Industry Awards, and more recently at the World Contact Centre Awards.

 

Find Maree on LinkedIn

Tickets

$0.00 WAPMI Member