Chapter Meeting - May 2019 - The Neuroscience of Conversation - What every project manager should know in 2019
May 08, 2019
5:45 PM - 8:30 PM
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For those who believe they could improve their communication skills and are interested in taking a leap towards being the influential leader you know you can be. This presentation is for you.
This highly interactive and participatory presentation is a must for project managers looking to utilise a range of cutting-edge tools to shift culture, performance, accountability and results, while lifting emotional engagement with their teams.
You need to know what conversations to have and when. Maree will arm you with the latest developments in neuroscience to build trust and connections that will really makes the difference.
In this presentation Maree will cover the 7 Most Common Mistakes Leaders make that shut down conversations.
- Why emphasising efficiency on the front end can be costly in the long run.
- How sticking to the facts causes others to shut down.
- The impact of the wrong questions ... the cost of re-work and the delays this causes.
- Why being too future focussed can limit productivity.
- Ways to reduce disconnection and humiliation that triggers threat responses.
- How to eliminate emotional challenges when others don’t agree.
- How to shift from self-centric to customer-centric leadership, embrace the power of team and practise agility.
Maree Wrack CSP – Customer-Culture Expert
Maree Wrack is a keynote speaker, facilitator and qualified practitioner with over 30 years of experience in Customer Experience and Quality Conversation skills, working with established corporations and organisations.
A Certified Speaking Professional (CSP), Maree has undertaken further studies in Emotional Intelligence (EQ), Whole Brain Thinking® and the Neuroscience of Conversations.
She specialises in laser focused leadership by integrating Conversational Intelligence® (C-IQ) to increase measurable productivity and elevate emotional engagement.
Maree Wrack is the EQ Network Leader in Western Australia for the Global Six Seconds Emotional Intelligence Network.
She has authored two books and performance coached teams to win national awards; more recently at the World Contact Centre Awards.
We would also like to invite you to attend PMI Toastmasters, which meets immediately before the Chapter Meeting servicing the local community of project managers in Perth. Good leaders are good communicators. In Toastmasters you will improve your speaking skills and develop leadership abilities in order to become a better leader.
$0.00 WAPMI Member
$0.00 WA PMI Member Ticket
$25.00 Guest Ticket